PRIVACY POLICY
Last updated: 08-03-2026
1. INTRODUCTION
Welcome to [Store Name] ("we", "us", "our"). We are committed to protecting and respecting your privacy in accordance with Law Number 27 of 2022 concerning Personal Data Protection ("PDP Law") and applicable laws and regulations in Indonesia.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our e-commerce platform for gaming PC equipment.
2. DATA WE COLLECT
2.1 Data You Provide Directly
Account Information:
Full name
Email address
Phone number
Username and password
Shipping and Billing Information:
Delivery address (street, city, postal code, province)
Billing address
Recipient name and phone number
Payment Information:
Payment method preference
Bank account details (if applicable)
Transaction history
Communication:
Customer service inquiries
Product reviews and ratings
Newsletter subscriptions
2.2 Data Collected Automatically
Technical Information:
IP address
Device type and browser
Operating system
Access time and date
Pages visited and products viewed
Cookies and similar tracking technologies
Shopping Behavior:
Products viewed and searched
Items in cart and wishlist
Purchase history
Click patterns and navigation
2.3 Sensitive Data
We may collect sensitive data such as:
Financial information for payment processing
ID card/KTP number (for warranty claims or high-value purchases)
Sensitive data is collected only with your explicit consent and processed securely
3. LEGAL BASIS FOR DATA PROCESSING
We process your personal data based on:
Your explicit consent
Performance of contract/agreement for purchases
Legal obligations (taxation, consumer protection)
Our legitimate interests or those of third parties
4. PURPOSE OF DATA USE
We use your personal data to:
Create and manage your account
Process orders and payments
Arrange delivery and shipment
Provide customer support
Send order confirmations and shipping updates
Process returns, exchanges, and warranty claims
Send promotional offers and newsletters (with consent)
Improve our products and services
Prevent fraud and ensure platform security
Comply with legal obligations (tax reporting, consumer protection)
Analyze shopping trends and preferences
Verify identity for high-value transactions
5. DATA SHARING
5.1 We May Share Data With:
Service Providers:
Payment gateways (Midtrans, Xendit, etc.)
Shipping and logistics partners (JNE, J&T, SiCepat, etc.)
Cloud hosting providers
Email and SMS service providers
Customer service platforms
Business Partners:
Product manufacturers and distributors (for warranty claims)
Marketing partners (with your consent)
Legal Authorities:
Tax authorities (Directorate General of Taxes)
Law enforcement agencies (when legally required)
Consumer protection agencies
Business Transfers:
Third parties in case of merger, acquisition, or asset sale
5.2 Protection During Sharing
We ensure third parties comply with equivalent data protection standards and use data only for specified purposes. We have data processing agreements with all service providers.
6. CROSS-BORDER DATA TRANSFER
Some of our service providers (payment gateways, cloud hosting) may store data on servers outside Indonesia. We ensure such transfers comply with PDP Law and provide adequate protection through:
Standard contractual clauses
Data processing agreements
Compliance with international data protection standards
7. DATA STORAGE AND SECURITY
7.1 Storage
Data is stored on servers located in [server location]
Primary data storage is in Indonesia to comply with local regulations
Data is retained for as long as necessary for stated purposes or as required by law
Transaction records are kept for minimum 10 years (tax compliance)
Account data is retained while account is active
7.2 Security Measures
We implement technical and organizational security measures:
SSL/TLS encryption for data transmission
Data encryption at rest
Secure payment processing (PCI-DSS compliant)
Access controls and authentication
Firewalls and intrusion detection systems
Regular security audits and vulnerability assessments
Employee security training and confidentiality agreements
Secure backup systems
8. YOUR RIGHTS
Under PDP Law, you have the right to:
Access your personal data
Correct inaccurate data
Delete your personal data (with certain limitations)
Withdraw consent at any time
Data portability to transfer data to another service provider
Restrict data processing
Object to data processing
Obtain information about data breaches affecting you
To exercise these rights, contact us at [contact email] or through your account settings. We will respond within 30 days.
Important Notes:
Some data must be retained for legal compliance (e.g., tax records)
Deletion of certain data may prevent us from fulfilling warranty obligations
You can export your order history and personal data anytime
9. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies for:
Essential functions (shopping cart, login sessions)
Remembering your preferences
Understanding product popularity and user behavior
Improving user experience
Targeted advertising (with consent)
Cookie Types:
Strictly Necessary: Cannot be disabled, required for site function
Functional: Remember preferences and choices
Analytics: Understand site usage (Google Analytics, etc.)
Marketing: Deliver relevant advertisements
You can manage cookie preferences through:
Our cookie consent banner
Your browser settings
Opt-out tools for specific services
10. CHILDREN'S PRIVACY
Our services are intended for users aged 18 and above. We do not knowingly collect data from children under 18 without parental consent. If you are under 18, please obtain parental permission before making purchases.
11. MARKETING COMMUNICATIONS
We may send you:
Promotional emails about new products and offers
SMS notifications about sales and discounts
WhatsApp messages for order updates (with consent)
Your Controls:
Unsubscribe via link in emails
Reply "STOP" to SMS messages
Update preferences in account settings
Opt-out does not affect transactional messages (order confirmations, shipping updates)
12. THIRD-PARTY LINKS
Our platform may contain links to third-party websites (manufacturer sites, payment gateways, social media). We are not responsible for privacy practices of these sites. Please review their privacy policies.
13. DATA BREACH NOTIFICATION
In case of a data breach that may harm you, we will:
Notify you within 72 hours of discovery
Inform relevant authorities as required by law
Provide details about the breach and mitigation steps
Offer assistance and guidance
14. POLICY CHANGES
We may update this Privacy Policy periodically. Changes will be notified through:
Email to registered users
Notice on our website
Pop-up notification on next login
Material changes will be effective 30 days after notification. Continued use of our services after changes take effect constitutes acceptance.
15. CONTACT US
For questions about this Privacy Policy or to exercise your rights:
[Company Name] Address: [Full address in Indonesia] Email: [Contact email] Phone: [Phone number] WhatsApp: [WhatsApp number] Data Protection Officer: [Name and contact] Business hours: [Operating hours]
Alternative Contact Methods:
Live chat on website
Customer service hotline
Contact form on website
16. DISPUTE RESOLUTION
If you are not satisfied with our handling of your complaint:
Contact our Data Protection Officer
File a complaint with Ministry of Communication and Information Technology
Report to Personal Data Protection Agency (when established)
Seek legal remedies through applicable laws
17. LANGUAGE
This Privacy Policy is available in Indonesian and English. In case of discrepancy, the Indonesian version shall prevail for users in Indonesia.
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.